topic Re: Speed in Broadband

Speed

Nigelhey — Wed, 25 Mar 2026 01:30:45 GMT

My speed is poor and promised better. What is going on

Re: Speed

caesarome — Wed, 25 Mar 2026 05:35:01 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Speed

Chrisee — Wed, 25 Mar 2026 07:20:23 GMT

@Nigelhey see https://www.sky.com/help/articles/broadband-speeds-explained