topic Re: What do I do with old hub? in Broadband

What do I do with old hub?

Kazaz — Tue, 24 Mar 2026 16:01:53 GMT

My sky hub wasn't working so I was sent a new one. But what am I supposed to do with the old one? Do I send it back to Sky or dispose of it myself?

Re: What do I do with old hub?

caesarome — Tue, 24 Mar 2026 16:22:52 GMT

@Kazaz

Have Sky asked for you to send it back, to see if they have check your order tracking page here:

https://www.sky.com/ordertracking

If they haven't you could still send it back if you want:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: What do I do with old hub?

Kazaz — Tue, 24 Mar 2026 19:34:41 GMT

Thank you so much for the link...it appears that they are waiting for it to be returned!