topic No broadband for 2 weeks in Broadband

No broadband for 2 weeks

OShea1 — Tue, 24 Mar 2026 12:37:23 GMT

Hi There, I signed up to broadband two weeks ago, the box is not working, I have been told an engineer would come out to the house but nothing has been scheduled or anyone be in touch. Can you help.

Re: No broadband for 2 weeks

caesarome — Tue, 24 Mar 2026 13:24:58 GMT

@OShea1

If you have reported this fault to Sky does anything appear here for you:

https://www.sky.com/ordertracking

Re: No broadband for 2 weeks

OShea1 — Wed, 25 Mar 2026 11:38:05 GMT

Thank you. It is there, but i was due to have a visit from an engineeer in 3 to 5 days but its over 5 snd no one has even been in touch to schedule it and ive been two weeks without internet.

Re: No broadband for 2 weeks

Chrisee — Wed, 25 Mar 2026 16:06:33 GMT

@OShea1 you need to check this with Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for details on the escalation process My Post Has Been Escalated – What Happens Next on Sky Community

Re: No broadband for 2 weeks

ItWasAllMichele — Wed, 25 Mar 2026 20:19:41 GMT

Thanks for escalating this @Chrisee. We’ve sent an invite to chat to @OShea1.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: No broadband for 2 weeks

OShea1 — Thu, 26 Mar 2026 13:35:17 GMT

Hi I went into the chat but nothing there?

Re: No broadband for 2 weeks

caesarome — Thu, 26 Mar 2026 13:47:22 GMT

You need to start typing in it to start it off and replies are not instant.