topic Re: Falsely returning hub in Broadband

Falsely returning hub

Katsmet — Mon, 23 Mar 2026 20:25:54 GMT

I recently moved house and changed my sky broadband package to a new contract with new speeds and prices. The installation and activation went well however Sky believes they have sent me a new broadband hub however they just reactivated the one I already have. They have been pushing me for a return of the 'old hub' and now are trying to charge me for not returning equipment despite me only having 1 hub?? I've tried to call multiple times and can't get through to anyone. Please help.

Re: Falsely returning hub

caesarome — Mon, 23 Mar 2026 21:43:47 GMT

@Katsmet

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Falsely returning hub

Chrisee — Mon, 23 Mar 2026 21:45:20 GMT

@Katsmet beaten to it by @caesarome

Re: Falsely returning hub

Brill+Gill — Tue, 24 Mar 2026 08:38:11 GMT

Morning. Thanks for escalating this @caesarome and it's the thought that counts @Chrisee. We’ve sent @Katsmet an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.