topic Moving home in Broadband

Moving home

Sibs3 — Tue, 24 Mar 2026 05:00:44 GMT

I'm due to move home tomorrow but my internet has dropped today at my new house. Nothing is fixing it. What can I do? Nothing tells you when the internet would cut out, but I didn't expect it to be a day before. I've got to work today!

Re: Moving home

caesarome — Tue, 24 Mar 2026 05:37:42 GMT

@Sibs3

When it is down after midnight to around 6am then it could be overnight maintenance taking place as per this message at the top of the page:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#M535952

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Moving home

Daniel0210 — Tue, 24 Mar 2026 07:09:33 GMT

@Sibs3 wrote:

I'm due to move home tomorrow but my internet has dropped today at my new house

@Sibs3

I presume that was a typo and should read "at my current house"?

Re: Moving home

Sibs3 — Tue, 24 Mar 2026 07:18:21 GMT

Yes, correct. Apologies. No internet at my current house?

Re: Moving home

Sibs3 — Tue, 24 Mar 2026 07:18:52 GMT

Yes apologies, no internet at current house ahead of move tomorrow

Re: Moving home

Daniel0210 — Tue, 24 Mar 2026 07:30:48 GMT

@Sibs3

If that's still the case now (after any essential overnight maintenance would have finished) it looks like Openreach have switched off your connection early. Unfortunately neither Sky nor Openreach will be able to reinstate it just for today.