topic Re: Password not working in Broadband

Password not working

Pearlsasinger16 — Thu, 05 Feb 2026 15:49:06 GMT

My new hub has connected my broadband wifi to my TV and phone but when I try to connect other devices it says that the password is not correct. I have tried all possible connotations but no luck.

Re: Password not working

caesarome — Thu, 05 Feb 2026 17:30:38 GMT

@Pearlsasinger16

If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.

Re: Password not working

Pearlsasinger16 — Thu, 05 Feb 2026 19:39:35 GMT

As I said - I tried all connotations possible and I am entering the password exactly what it says on the hub.

Re: Password not working

JimM1 — Thu, 05 Feb 2026 20:03:59 GMT

@Pearlsasinger16 What other devices, you already have devices connected using the password so you know it works!

Re: Password not working

Chrisee — Fri, 06 Feb 2026 07:47:44 GMT

@Pearlsasinger16 unless you have been sent a replacement white hub by Sky the password will match the one on the label assuming someone hasn't changed it. However where Sky swap out a white hub the new unit is set to use the old units log-in details.

If you suspect someone hasn't changed changed the password you can reset the unit to its defaults by pressing and holding in the reset pin on the black hubs until the power led blinks which takes up,to 20 seconds then release w. On the white hubs press and hold in the WPS button for up to 30 seconds until the light flashes green.

Re: Password not working

Pearlsasinger16 — Mon, 09 Feb 2026 09:55:34 GMT

Unfortunately no-one understands the problem.

Using the QR code the password works so tv, phone, laptop have synced and show the correct password if you look in settings - but... where you have to actually enter the number manually it says it is not the right password.

Re: Password not working

JimM1 — Mon, 09 Feb 2026 09:59:36 GMT

@Pearlsasinger16 What number, the password is a mixture of alpha numeric characters!

Re: Password not working

Billip66 — Mon, 23 Mar 2026 17:34:19 GMT

I cannot connect my phone to my WiFi

Its beem newly installed and I have taken the password off of the sticker on the back of the router, and been careful to use the case sensitive letters. But will not connect???

Re: Password not working

caesarome — Mon, 23 Mar 2026 20:02:52 GMT

@Billip66