topic Re: Terrible internet in Broadband

Terrible internet

trpa39 — Thu, 19 Mar 2026 19:55:59 GMT

I signed up to sky after 15 years with virgin virgin aside from the price never disconnected on 15 years I think I had issues once which they rectified quickly this broadband has been shocking from day one ten mins after activation and engineers left I started getting intermittent signal I know what this is it's annoying as hell but sky chose to ignore testing the exchange which isn't the issue over 1 week of absolute hell to finally speak to someone who confirmed there was issues they escalated to engineer that would visit up to 72 hrs that was 3 days ago still no engineer I'd rather stay because when working I can't fault the speeds but if I was clueless I would be stuck with this for 2 years I've decided if they don't send an engineer they can cancel but I can confirm sky are not one of the best customer service far from it if I could I would go back to virgin this is a shambles of a service leaving a new customer like this

Re: Terrible internet

Chrisee — Fri, 20 Mar 2026 07:31:54 GMT

@trpa39 your post has no punctuation so is very difficult to understand.

Sky have a 31 day cooling off period so you can cancel without cost if you want to go back to Virgin Media but it is wise to call Sky and tell them you intende to do that to avoid charges if the switch back is delayed.

All providers do hit technical issues and generally Sky do better in service comparisons against VM but experiences vary.

What is not clear is whether your issue is with the broadband service to your hub which requires an engineer from Openreach whose network Skky are presunably using or with variable WiFi in your home which geberally does not need an engineer as fitting a WiFi extender is something you can do yourself.

Re: Terrible internet

trpa39 — Mon, 23 Mar 2026 09:23:37 GMT

Punctuation yeah okay il add my commas and full stops next time as for contacting I have contacted numerous times it's been escalated to city fibre but no one can provide updates as city fibre told me to speak to sky this isn't technical issues this is a service line disconnecting and reconnecting daily from the day of activation I reported this it is not my responsibility to follow up for updates I am a customer not an employee as for charges if cancelled no charges will be payed regardless and my WiFi has no issues this is a network issue sky told me would be dealt with within 72 hrs that was 4 days ago fact is virgin deal with any reporting of issue and rectify sky told me to phone. City fibre either way shambles and cancellation is my only option [removed]

Moderator Notes: Removed inappropriate Comment