topic Re: No internet connection in Broadband

No internet connection

Rebekah13 — Fri, 20 Mar 2026 19:30:30 GMT

Sky hub is flashing green I've reset the router twice but still getting no Internet connection the sky app tells me my hub is offline.

Re: No internet connection

Daniel0210 — Fri, 20 Mar 2026 19:33:17 GMT

@Rebekah13
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet connection

Rebekah13 — Fri, 20 Mar 2026 19:40:02 GMT

Re: No internet connection

Rebekah13 — Fri, 20 Mar 2026 19:40:31 GMT

Its tells me everything looks good

Re: No internet connection

Rupert100 — Fri, 20 Mar 2026 19:53:16 GMT

I've got exactly the same issue tonight, slow flashing green light on the router. No wifi on any devices, have rebooted router twice inc switch off at plug. . The service checker shows everything as ok. Can't find any way to report a fault direct to customer services.

Re: No internet connection

Daniel0210 — Fri, 20 Mar 2026 20:03:16 GMT

@Rupert100

@Daniel0210 wrote:

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

Re: No internet connection

Sammy57 — Fri, 20 Mar 2026 20:22:05 GMT

I have the same issue

Re: No internet connection

JamieW84 — Fri, 20 Mar 2026 20:58:17 GMT

Mines the same, in Somerset, don't know where you all are, green flashing light for over an hour and have reset the router, called sky and they close at 9pm, got through at 8:55pm to an automated message to tell me lines close at 9pm, Sky have the worst customer service, checker is **bleep** as says everything is fine.

Re: No internet connection

Rupert100 — Fri, 20 Mar 2026 21:07:51 GMT

Landline also didn't work so had to use my mobile but finally managed to get past the automated ai agent to a human agent who was really helpful. open reach booked to come tomorrow. I'm in Stockport but seems to be an in-home issue. Will add an update tomorrow after open reach visit.

Re: No internet connection

Kate+Roberts — Fri, 20 Mar 2026 22:39:59 GMT

The sky status is not truthful - second night in a row no internet

Re: No internet connection

Rupert100 — Sat, 21 Mar 2026 05:55:34 GMT

My issue was fixed overnight, appears to have been fixed remotely. Appears that the service checker was wrong. What didn't help was now landline is VOIP that didn't work and finding a number to call required internet access and I live in a mobile signal blackspot which made the whole process more difficult.

Re: No internet connection

Help1978 — Mon, 06 Apr 2026 09:17:03 GMT

I have a no internet connection to my sky for 2 days.. I have followed all the guidance to to reset and nothing is working.

Re: No internet connection

Daniel0210 — Mon, 06 Apr 2026 09:58:40 GMT

@Help1978

Have you followed the advice in the post marked as the answer? If you have you may need to contact Sky to report it.

Re: No internet connection

Smokeyno1 — Fri, 08 May 2026 00:05:32 GMT

Hi , my internet is not working ive done reset and checked everything but its still not working

Re: No internet connection

Daniel0210 — Fri, 08 May 2026 02:38:58 GMT

@Smokeyno1 wrote:

Hi , my internet is not working ive done reset and checked everything but its still not working

@Smokeyno1
In view of the time you’ve posted it’s worth explaining that any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.