topic Re: Connection drops in Broadband

Connection drops

Saleemkk — Thu, 19 Mar 2026 21:32:17 GMT

Over the past few weeks, my WiFi signal has continued to drop at random intervals. Sometimes it will be fine and sometimes I'll have multiple occasions in one day when the wifi drops and nothing works. I follow what the prompt tells me to and reconnect the cables and check connection but it has not solved the issue. The website (once connection is restored) tells me there is no issues with anything. No idea and I need urgent help or I will be switching to virgin media or something next month

Re: Connection drops

Daniel0210 — Fri, 20 Mar 2026 04:17:40 GMT

@Saleemkk

It's pointless threatening to change provider on here. You are only telling other customers.

Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Connection drops

Saleemkk — Fri, 20 Mar 2026 12:51:30 GMT

Dear Dan,

thank you for your swift response.
I am aware that I am speaking to other customers and only wanted to express my frustration towards the service provider.

as I am a competent individual I checked the websites looking for outages as well, there were none. I have also now contacted sky and i am hoping they send me a new router as I believe it is the device itself that's faulty. If this doesn't work, then I will definitely switch as for the price I'm paying it's definitely not worth the hassle.

many thanks for your contributions

yours sincerely

Sal