Regarding return

NeenaClifton — Fri, 20 Mar 2026 07:59:12 GMT

I want to return an item, I haven't received the prepaid return package yet. I don't want to be charged unnecessarily. I am unable to have word with someone, now a days it is very difficult. Also I want to know my landline new number. No body bothered.
if someone can help me to post prepaid package .

Re: Regarding return

Daniel0210 — Fri, 20 Mar 2026 08:06:38 GMT

@NeenaClifton wrote:

I want to return an item, I haven't received the prepaid return package yet. I don't want to be charged unnecessarily. I am unable to have word with someone, now a days it is very difficult.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Also I want to know my landline new number. No body bothered.

Dial 17070 from your landline and listen to the outgoing message is the quickest method or dial your mobile from the landline and see the number displayed.

Re: Regarding return

caesarome — Fri, 20 Mar 2026 10:14:31 GMT

@NeenaClifton

You should be able to check the status of the return packaging here:

https://www.sky.com/ordertracking

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