topic Re: Internet down London in Broadband

Internet down London

Jrtjoe — Wed, 18 Mar 2026 23:25:03 GMT

We've had no internet for about an hour - mysky app says it's fine but when I click 'more wifi help', it just gives me a 403 error message. Anyone else experiencing similar?

Re: Internet down London

JBuehls — Thu, 19 Mar 2026 00:22:08 GMT

I'm in SW17 and my WiFi has just gone down (00:15 - 19/03/26) but MySky seems to think all is fine...

Sw20 no internet but status check says ok

Tinsie-Bluebell — Thu, 19 Mar 2026 00:36:01 GMT

Reset router, checked all connections, reset connection and re-entered password but no internet so no streaming tv. Status checks all say ok and all working, but device checks say no internet. Any suggestions or is anyone else finding cpnnection issues Wimbledon area, SW London

Re: Internet down London

JKSY — Thu, 19 Mar 2026 00:43:02 GMT

Same here

Re: Internet down London

Arrianne — Thu, 19 Mar 2026 00:53:01 GMT

Same here.

Re: Internet down London

Daniel0210 — Thu, 19 Mar 2026 03:28:05 GMT

@Jrtjoe
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet down London

Daniel0210 — Thu, 19 Mar 2026 03:30:09 GMT

@JBuehls @JKSY @Arrianne
I see you three have reported an issue after midnight.

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or try the advice given to the OP,

Re: Sw20 no internet but status check says ok

Daniel0210 — Thu, 19 Mar 2026 03:52:52 GMT

@Tinsie-Bluebell
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Internet down London

Daniel0210 — Thu, 19 Mar 2026 06:03:00 GMT

@Tinsie-Bluebell

Someone has merged your post into another thread which is why my reply appears more than once.