https://helpforum.sky.com/t5/Broadband/ONT-isnt-work/m-p/5233805#M556593 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4639868">@Nisha99</a>&nbsp;You have to give sky a call, the Forum is not Customer Service!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Wed, 18 Mar 2026 10:31:27 GMT JimM1 2026-03-18T10:31:27Z https://helpforum.sky.com/t5/Broadband/ONT-isnt-work/m-p/5233800#M556592 <P>Dear Sir / Ma'am&nbsp;</P><P>&nbsp;</P><P>The ONT is damaged, and we are unable to establish a connection. Could you please advise on the next steps?”</P> Wed, 18 Mar 2026 10:12:42 GMT https://helpforum.sky.com/t5/Broadband/ONT-isnt-work/m-p/5233800#M556592 Nisha99 2026-03-18T10:12:42Z https://helpforum.sky.com/t5/Broadband/ONT-isnt-work/m-p/5233805#M556593 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4639868">@Nisha99</a>&nbsp;You have to give sky a call, the Forum is not Customer Service!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Wed, 18 Mar 2026 10:31:27 GMT https://helpforum.sky.com/t5/Broadband/ONT-isnt-work/m-p/5233805#M556593 JimM1 2026-03-18T10:31:27Z