topic Problem not resolved in Broadband

No phone line or internet

Brackley54 — Wed, 11 Mar 2026 18:49:29 GMT

My phone is dead and the internet light is flashing amber on the box. Is there a problem in my area

Re: No phone line or internet

GD1 — Wed, 11 Mar 2026 19:00:04 GMT

@Brackley54 No one here can tell you if there is a problem in your area. First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No phone line or internet

JimM1 — Wed, 11 Mar 2026 19:01:56 GMT

@Brackley54 That is unknown from a post which has no area information, but the light on the hub is showing you there is a connection issue somewhere.

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

and later on check to see....

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Problem not resolved

Brackley54 — Tue, 17 Mar 2026 19:52:00 GMT

Reported issue with phone line and internet dropping out a week ago. It's still not resolved

Re: Problem not resolved

JimM1 — Tue, 17 Mar 2026 20:04:17 GMT

@Brackley54 You will need to call sky Customer Service again and let them know your issue is still not fixed. The Forum is not sky CS.

Re: Problem not resolved

Daniel0210 — Tue, 17 Mar 2026 20:07:34 GMT

@Brackley54

To provide some background to this I have moved your new post into your original thread.

Did you contact Sky in the last week?