topic Re: NEW OFFERS ON MY ACCOUNT in Broadband

NEW OFFERS ON MY ACCOUNT

Sugarplumkid — Tue, 17 Mar 2026 09:42:17 GMT

I asked your bot what new offers are being added to my account to cover the extra 3 pounds I will be paying from 1st April 2026 and it gave me a link but it did not tell me what new offers I was being given. When I went back to the bot and told them they suggested I post here so can someone tell me what thee new offers are I await with baited breath.

We’re making some changes to how our speed and WiFi guarantees work. See below for more detail.

There is nothing below except telling me that to get these new speeds I have to upgrade to Fibre what am I getting in terms of extra speed for my 3 quid a month?

Am I actuyally getting ANYTHING for my price increase?

Sounds like a load of waffle to me?

I am still not receiving emails from some people and my email provider has told me that it is down to sky and I reported this about 6 months ago and NOTHIONG has happened at first it was blamed on my IP bein blacklisted and I asked on here if I could "inherit" a bad IP and was told yes but nobody told me how to get htis fixed my ISP told me to contact sky but how do I do this? I get a weekly email about the blacklisting and I don't think I am on it any more can someone confirm to me that the fiollowing statement from the weekly email means that? Here is what it says "

Blacklist Summary Information Avg MxRep Score [removed] MxRep Change Since Last Report [removed] Number of Blacklist Monitors 1 New Listings Since Last Report 0 Email Frequency [removed] Changes Since Last Report

MxWatch has detected 0 events in the past week.

All Blacklist Monitors

MxWatch is currently configured to monitor the following servers for Blacklist Activity.

IP/Domain MxRep Name Current Status Duration

[removed] Down for 3 months

Thanks!

Moderator Actions: Removed third party links

Re: NEW OFFERS ON MY ACCOUNT

Jason- — Tue, 17 Mar 2026 09:58:44 GMT

Good Morning @Sugarplumkid, sorry to see there is some confusion surrounding new offers being added to your package. I'll send you an invite to a private chat shortly and we can help get this cleared up for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: NEW OFFERS ON MY ACCOUNT

TimmyBGood — Tue, 17 Mar 2026 17:49:17 GMT

@Sugarplumkid wrote:

I asked your bot what new offers are being added to my account to cover the extra 3 pounds I will be paying from 1st April 2026

The annual price rise doesn't necessarily bring any additional benefits: it's essentially an increase to cover inflationary and other higher costs of doing business since last year.

This year, however, most Sky television customers are getting the basic level of both Disney+ and HBO Max 'free'.