Sky equipment that I don’t need

Wendy153 — Tue, 17 Mar 2026 13:34:31 GMT

I have had 2 boxes of sky equipment delivered but I don't need them now as I've changed broadband company so can you send someone to collect the boxes from my home address. Thank you, [removed]

Moderator Actions: Removed personal details

Re: Sky equipment that I don’t need

Daniel0210 — Tue, 17 Mar 2026 10:33:33 GMT

@Wendy153

Your post was removed as you've unwisely included your full name and address. It should return after moderation.

Sky don't collect equipment. If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic Re: Sky equipment that I don’t need in Broadband

Sky equipment that I don’t need

Re: Sky equipment that I don’t need