topic Re: Moving house in Broadband

Moving house

BH3231 — Sun, 15 Mar 2026 16:15:48 GMT

Moving back to a family members house and i have put in a move request which has all worked fine although i have a few problems my family have there own wifi there looking to keep i was trying to talk to a human from sky due to a few issues

i have no openreach box to plug my sky broadband into

and also i was wanting the wifi for my garden room as i use it for work so im kinda a litte stuck here as i have no way to contact sky

Re: Moving house

Chrisee — Sun, 15 Mar 2026 17:02:15 GMT

@BH3231 to get a broadband service will require a second Openreach line as two services cannot share a line. This has to made clear when ordering the move as otherwise it is possible you will just boot your family service off. A srcond line is normally possible but if your family get broadband from Sky you would havecto change ISPs as Sky never supply two services to a single address even over different lines..

You will have to buy equipment for your garden n office assuming there is no Ethernet feed to it. Easiest is to buy a Powerline Networking kit that uses tge nains cabeling to carry the data.

Re: Moving house

JimM1 — Sun, 15 Mar 2026 19:52:55 GMT

@BH3231 No way to contact sky, can you just not find time to give them a call, can be difficult and the wait time you may need an hour put aside to do that!

Re: Moving house

BH3231 — Tue, 17 Mar 2026 08:46:44 GMT

I got in touch with sky they said they couldnt have two wifis on the same adress and offered to cancel it

Re: Moving house

TimmyBGood — Tue, 17 Mar 2026 09:43:31 GMT

@BH3231 wrote:

they said they couldnt have two wifis on the same adress

An ISP typically won't do two broadband subscriptions, as @Chrisee noted above.

If you do order from a different ISP, it's really important to emphasise that you are asking for a second line and not a 'switch'.

Re: Moving house

BH3231 — Wed, 18 Mar 2026 14:52:30 GMT

Think i will run out an eithernet cable