topic Re: No internet in Broadband

No internet

MarkW13 — Tue, 17 Mar 2026 00:56:33 GMT

All of my devices have lost connection. My phone says the hub has an issue. Please resolve

Re: No internet

1scully — Tue, 17 Mar 2026 01:12:34 GMT

no internet either... major panic

Re: No internet

George11111 — Tue, 17 Mar 2026 01:50:50 GMT

Same here. No internet connection since 00.30am. I'm in Sw9 in London

Re: No internet

RH1091 — Tue, 17 Mar 2026 01:56:07 GMT

Same here. I'm in SW11

Re: No internet

RH1091 — Tue, 17 Mar 2026 01:56:41 GMT

Down in SE11

Re: No internet

1scully — Tue, 17 Mar 2026 02:24:26 GMT

Snap sw9 doubled up on my bill thought I'd missed a payment kept saying no issues but couldn't connect 🤬

Re: No internet

Daniel0210 — Tue, 17 Mar 2026 04:21:35 GMT

All

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.