topic Re: LOSING WIFI TO NEXT DOOR in Broadband

LOSING WIFI TO NEXT DOOR

Bob1946 — Mon, 16 Mar 2026 18:38:04 GMT

We have recently had our broadband moved (By Sky/ BTopenreach) to another telegraph pole and ever since this we keep losing signal - by looking at Bluetooth I can see that this is because next door have gaming etc set up on the wall adjacent to where the rooter cable socket etc now is - what can we do ? we dont have enough cable to move the rooter back to the other side of the room

Re: LOSING WIFI TO NEXT DOOR

Chrisee — Mon, 16 Mar 2026 18:44:59 GMT

@Bob1946 you cannot "lose" WiFi to a next door neighbour. Their network could cause interference or as is more likely the WiFi signal strength has reduced with the location of the Sky hub. You can reduce any effect of interference by rebooting your Sky hub but honestly it sounds like you need a WiFi extender which Sky will supply if you buy their WiFi Max package.

Re: LOSING WIFI TO NEXT DOOR

JimM1 — Mon, 16 Mar 2026 18:47:40 GMT

@Bob1946 Sky hubs do not have or use Bluetooth, so whatever you are looking at is not a sky hub!

Re: LOSING WIFI TO NEXT DOOR

Bob1946 — Mon, 16 Mar 2026 18:48:55 GMT

thanks we have Max - and the green lights stay on - but we have no wifi and when you try bluetooth their equipment comes up first!

Re: LOSING WIFI TO NEXT DOOR

Bob1946 — Mon, 16 Mar 2026 18:49:39 GMT

I was using buetooth to use Mac arir drop fromsomething

Re: LOSING WIFI TO NEXT DOOR

daveNOS — Mon, 16 Mar 2026 18:51:03 GMT

@Bob1946 wrote:
but we have no wifi and when you try bluetooth their equipment comes up first!

@Bob1946 Bluetooth connections have nothing at all to do with Wifi or broadband, its a completely seperate technology.

Re: LOSING WIFI TO NEXT DOOR

JimM1 — Mon, 16 Mar 2026 18:52:29 GMT

@Bob1946 For something will be right but it's NOT the sky hub for sure!