topic Text message without words in Broadband

Text message without words

Modano1000 — Mon, 16 Mar 2026 16:13:21 GMT

Hi all,

Our broadband is currently down and sky have sent an Openreach engineer out to sort it.

Had a message from the engineer saying that they'd done their work but needed to test the line in an hours time.

One hour later, I get a message from sky l but there's no words in it! Has anyone come across this before? Before I waste hours on the phone Is there another way of finding out what was said?

cheers

ryan

Re: Text message without words

caesarome — Mon, 16 Mar 2026 16:24:54 GMT

@Modano1000

If your broadband is still down do you see anything in your message centre here:

https://www.sky.com/mymessages

Re: Text message without words

Modano1000 — Mon, 16 Mar 2026 16:39:00 GMT

Hi.

thanks so much for the quick reply.

Nope, nothing in there at all.

Re: Text message without words

caesarome — Mon, 16 Mar 2026 16:45:14 GMT

Then it will be a case of calling.