topic Broadband hub issue in Broadband

Broadband hub issue

Zac1335 — Mon, 16 Mar 2026 10:42:52 GMT

unable to access router even after factory reset, any ideas please?

I have tried the following to no avail......

user admin

passowrd admin

user admin

password password

tried admin

passowrd default on router

Moderator Actions: Retitled to better reflect issue

Re: Sky stream router login

TimmyBGood — Sun, 15 Mar 2026 09:10:39 GMT

@Zac1335

There is no 'Sky stream router': Stream is a subscription television platform.

The current Sky router models are the Broadband Hub, Max Hub and Gigafast+ Hub.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Sky stream router login

Zac1335 — Sun, 15 Mar 2026 09:14:23 GMT

im trying to access the sky broadband, my apologies, so i have

the black router

Re: Sky stream router login

Zac1335 — Sun, 15 Mar 2026 09:28:13 GMT

any further advise please?

Re: Sky stream router login

GD1 — Sun, 15 Mar 2026 09:31:39 GMT

@Zac1335 Your post has been moved from the Stream board as noted by @TimmyBGood it is unrelated to a Sky Stream Puck.

Re: Sky stream router login

Chrisee — Sun, 15 Mar 2026 09:34:06 GMT

@Zac1335 to fully reset the black upright Sky hubs press and hold in the reset pin until the power led flashes which takes up to 20 seconds. Once restarted the web interface log in will be user = admin and the password will match the password printed on the label. Release too easly and the hub just restarts without the settings resetting.

However it is very easy to misread the label as Sky use letters like I and O and umbers like 1 and 0 which cannot be confused.