topic Re: Streaming radio just stops in Broadband

Streaming radio just stops

JoyB — Tue, 10 Mar 2026 19:11:42 GMT

When streaming radio with Alexa it starts and then after a short time it just stops & I have to ask for the program again.Sky broadband via BT FFTP. My WiFi is also dropping from time to time. Looks to me like a fault how do I report it?

Re: Streaming radio just stops

JimM1 — Tue, 10 Mar 2026 21:22:18 GMT

@JoyB Call sky, just dial 150 from your sky Talk landline, pass security and hold on to speak with an agent. 8am - 8pm are the opening times.

Re: Streaming radio just stops

JoyB — Tue, 10 Mar 2026 22:39:25 GMT

Thanks I'll do that. , I Just need to get a phone now as I haven't had a land line for years. Should I have a phone number too? Do Sky have an email for support ? I've just moved house and brought Sky Q with me so I'm a bit behind with all things IT.

Re: Streaming radio just stops

JimM1 — Tue, 10 Mar 2026 22:52:25 GMT

@JoyB Use the link below, go to post 4 and click on it, scroll down and click the call us button number will appear from 8am - 8pm.

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372

Also you may wish to have a look at this before kicking the whole thing off.

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: Streaming radio just stops

JoyB — Wed, 11 Mar 2026 17:13:10 GMT

Thank you so much, I'll try a few things and see how I get on.

Re: Streaming radio just stops

JoyB — Sat, 14 Mar 2026 08:50:35 GMT

Problem solved, such a simple issue, the router is plugged into a small box on the wall where the BT connection terminates- the box was loose!

Re: Streaming radio just stops

JimM1 — Sat, 14 Mar 2026 08:57:58 GMT

@JoyB The box was loose, or the connection from the sky Hub to the ONT Ethernet cable, box is mounted to the wall on a slotted screw arrangement, once pushed down it really should not move much but possible depending on how far the Engineer put the screws into the wall for the slot to bite against....

Good it's all working again, does sound like you had a bad connection somewhere near the ONT box.