https://helpforum.sky.com/t5/Broadband/Sky-router/m-p/5230914#M556156 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4509654">@Dazza24</a>&nbsp;They must think on your account details record that you have NOT got a sky Max white hub and something else....</P><P>&nbsp;</P><P>Have a look on the service checker and see if the details match serial number off the current max you are using....</P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Fri, 13 Mar 2026 21:36:30 GMT JimM1 2026-03-13T21:36:30Z https://helpforum.sky.com/t5/Broadband/Sky-router/m-p/5230910#M556154 <P>Why do sky send the another router whenever I upgrade , I just taken sky max out and they are sending me another router the same as I already have , this is now the 4th time I have upgraded and the 4th time ive had the same router sent out .last time they tried to charge me for 3 routers I sent back , luckily I had delivery receipts .so annoying&nbsp;</P><P>&nbsp;</P> Fri, 13 Mar 2026 21:25:05 GMT https://helpforum.sky.com/t5/Broadband/Sky-router/m-p/5230910#M556154 Dazza24 2026-03-13T21:25:05Z https://helpforum.sky.com/t5/Broadband/Sky-router/m-p/5230914#M556156 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4509654">@Dazza24</a>&nbsp;They must think on your account details record that you have NOT got a sky Max white hub and something else....</P><P>&nbsp;</P><P>Have a look on the service checker and see if the details match serial number off the current max you are using....</P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Fri, 13 Mar 2026 21:36:30 GMT https://helpforum.sky.com/t5/Broadband/Sky-router/m-p/5230914#M556156 JimM1 2026-03-13T21:36:30Z