topic Re: ROUVY in Broadband

Rouvy connection

MJL50 — Thu, 12 Mar 2026 13:12:22 GMT

I've been using the Rouvy indoor cycling app since November last year, without any problems. However, as of yesterday the rides and ride preview videos will not work when using broadband (same problem on iPhone app or PC), but the app works fine using mobile data. I understand this issue has been discussed before and would appreciate any help. I got hit by a car a few months ago and I'm only cycling indoors at the moment, so could really do with the app working again.

I have tried uninstalling and reinstalling the app, turning off the router and rebooting, logged out of the app... turned my phone on and off... nothing seems to work other than switching to mobile data (not a long term solution). Also tried switching off Broadband Shield in the MySky app and checked firewall settings in my anti-virus software. No luck.

I'm new on here, and any help would be very much appreciated!

ROUVY

Bev1143 — Sun, 08 Mar 2026 15:00:47 GMT

"Hi, I'm having the known issue where ROUVY won't connect on my Sky line but works on a mobile hotspot. I've already spoken to support a but the agent didn't know how to disable MAP-T. Can a Superuser or Sky Expert please escalate this for me?".

Re: ROUVY

JimM1 — Sun, 08 Mar 2026 15:22:40 GMT

@Bev1143 Do it yourself see the link below.

Re: New Customer - VPN issues | Sky Community

Re: ROUVY

Chrisee — Sun, 08 Mar 2026 16:37:22 GMT

@Bev1143 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for how escalation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: ROUVY

Bev1143 — Sun, 08 Mar 2026 18:52:42 GMT

Seems to have corrected itself but thank you for all your help 😊

Re: ROUVY

Jason- — Sun, 08 Mar 2026 19:49:14 GMT

Hey @Bev1143, great to see things are working again and fingers crossed it stays that way. If not, then do let us know and we can send you over an invite to discuss this further.

Have a lovely evening 😊

Thanks, Jason-

Re: ROUVY

Bev1143 — Wed, 11 Mar 2026 17:08:40 GMT

The problem has came back this evening, are you able to help?

Re: ROUVY

LauraMac38 — Wed, 11 Mar 2026 17:19:49 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Rouvy connection

Chrisee — Thu, 12 Mar 2026 16:36:36 GMT

@MJL50 you are not the only person with issues with Rouvy quite why is unclear butI am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See nere for how escalation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: Rouvy connection

LauraMac38 — Thu, 12 Mar 2026 17:01:05 GMT

Hi @Chrisee , thanks for escalating this. We’ve sent @MJL50 an invite to chat.

Re: ROUVY

Ck44 — Thu, 12 Mar 2026 18:20:35 GMT

My rouvy cycling app does not work. When I try to load a route it says an error has occured?

Re: ROUVY

Bev1143 — Thu, 12 Mar 2026 18:22:42 GMT

This seems to be intermittent as it worked after a while last night but not working again, can anyone shed any light on this please

Re: ROUVY

LauraMac38 — Thu, 12 Mar 2026 18:26:44 GMT

Re: Rouvy connection

Ch0 — Thu, 12 Mar 2026 18:38:57 GMT

I also have this issue with Sky broadband blocking my access to Rouvy.

The rouvy app loads and I can access my account but the video streaming is blocked. (Rouvy on Apple TV)

Re: Rouvy connection

LauraMac38 — Thu, 12 Mar 2026 18:42:53 GMT

Re: Rouvy connection

Emma1968please — Thu, 12 Mar 2026 19:16:25 GMT

i'm also having this issue any advice please?

Re: Rouvy connection

Ptibs — Thu, 12 Mar 2026 19:19:45 GMT

I have exactly the same problem. I tried another online cycling platform and it works fine, just Rouvy that won't work.

Re: Rouvy connection

LauraMac38 — Thu, 12 Mar 2026 19:26:14 GMT

Re: ROUVY

Jonathan1964 — Thu, 12 Mar 2026 19:30:06 GMT

I'm also having the known issue, of not being able to use the Rouvy app on my Apple TV box. Due to the issue with Sky broadband, which started on Sunday. Any help will be grateful received

Re: Rouvy connection

Mick+Longstaff — Thu, 12 Mar 2026 19:38:49 GMT

I'm having the same issue, I cannot get on to Rouvy and it's costing me money because I can't use the app I'm subscribed to