No internet but lan light on

Browns77 — Fri, 13 Mar 2026 09:09:23 GMT

Have a globe issue this morning - no internet but lan light on. Can't connect to WiFi and it was mentioning captive portal errors

Re: No internet but lan light on

JimM1 — Fri, 13 Mar 2026 09:37:37 GMT

@Browns77 Just in case you need the link, lights is below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Then later this one....

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

topic Re: No internet but lan light on in Broadband

No internet but lan light on

Re: No internet but lan light on