topic Re: Can’t track order in Broadband

Can’t track order

catho2026 — Thu, 12 Mar 2026 21:40:50 GMT

I set up a broadband package last Friday, where it said my package would be delivered a few days before activation date which is Monday 16th.

i received one confirmation email, but no contract t&cs.

i now can't track my order and it hasn't arrived, im not even sure if it is coming?

what do i do?

caesarome — Thu, 12 Mar 2026 21:42:42 GMT

@catho2026 wrote:

i now can't track my order and it hasn't arrived, im not even sure if it is coming?

what do i do?

When you try to track it, what is happening ?

JimM1 — Thu, 12 Mar 2026 21:55:19 GMT

@catho2026 Your account and My Messages section for all the info should be there!

catho2026 — Thu, 12 Mar 2026 22:04:18 GMT

I can't link it to my sky ID.

On my account, it shows no orders made

caesarome — Thu, 12 Mar 2026 22:12:24 GMT

@catho2026 wrote:

I can't link it to my sky ID.

If you can't link it then what is happening when you try to ?