https://helpforum.sky.com/t5/Broadband/Slow-wifi/m-p/5229909#M555943 <P>Engineer called checked setup inside and all.is well, he said there is a problem&nbsp; with outside line, he went to check a day later he still hasn't come back and I'm just left in the dark ,and when I tried to contact sky all it says engineer&nbsp; has been booked and I can't go any further , I can't even get through to the bot, frustrated</P> Thu, 12 Mar 2026 14:35:39 GMT Mark788 2026-03-12T14:35:39Z https://helpforum.sky.com/t5/Broadband/Slow-wifi/m-p/5229909#M555943 <P>Engineer called checked setup inside and all.is well, he said there is a problem&nbsp; with outside line, he went to check a day later he still hasn't come back and I'm just left in the dark ,and when I tried to contact sky all it says engineer&nbsp; has been booked and I can't go any further , I can't even get through to the bot, frustrated</P> Thu, 12 Mar 2026 14:35:39 GMT https://helpforum.sky.com/t5/Broadband/Slow-wifi/m-p/5229909#M555943 Mark788 2026-03-12T14:35:39Z https://helpforum.sky.com/t5/Broadband/Slow-wifi/m-p/5230047#M555964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4636542">@Mark788</a>&nbsp;the My Orders section of the My Sky app will show the current position. It is not uncommon where testing indicates an external gault for a different engineer to be required to sort the issue which can be anywhere between your home and the exchange. Sky will only be able to tell you the same information if you call. If the order has been closed but uour service is still down call Sky to report thst fact.</P> Thu, 12 Mar 2026 17:05:56 GMT https://helpforum.sky.com/t5/Broadband/Slow-wifi/m-p/5230047#M555964 Chrisee 2026-03-12T17:05:56Z