topic Re: Sky Max hub completely unresponsive in Broadband

Sky Max hub completely unresponsive

Lewis1996 — Thu, 12 Mar 2026 11:40:28 GMT

Woke up this morning to find that my sky max hub has completely shut down. Tried unplugging it from the socket for a few minutes and also tried a different socket but it's completely dead. I'm assuming it's a fault with the hardware.

Re: Sky Max hub completely unresponsive

Chrisee — Thu, 12 Mar 2026 12:07:27 GMT

@Lewis1996 agree that ir soounds like a faulty hub so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here for howxescalation works Escalating a post to a Sky expert | Sky Community

Re: Sky Max hub completely unresponsive

J_ham — Thu, 12 Mar 2026 12:28:51 GMT

Thanks @Chrisee for escalating this. We’ve sent @Lewis1996 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.