Outage in East Glasgow

Gla12 — Wed, 11 Mar 2026 14:22:37 GMT

There's an ongoing issue in East Glasgow. We've had an internet outage since last Wednesday (4 March) which Openreach need to fix. Last time I spoke to someone at Sky, Friday 6 March, they said that it was predicted this would be fixed by Monday 16 March.

I have awful phone signal in my house, as I think many people in my area do, so am very reliant on my wifi - needing it to call poeple, work from home, watch TV, and listen to the radio - so this is quite an issue to have no internet for such a long time.

I can't see any actual updates in 'My Cases', I just see messages that say there is an update with a link to click through to see the update but that just brings me back to 'My Cases' and the same message again so I'm stuck in a loop.

I'm also now having issues getting through the customer service phone line to actually speak to someone at Sky to get an update on the predicted timeline for this to be fixed. When I call there's just an automated message to say that Sky is aware of the issue but no update on estimated timelines.

Has anyone had any recent contact and know if they're still predicting this will be fixed Monday 16 March?

Re: Outage in East Glasgow

Daniel0210 — Wed, 11 Mar 2026 14:26:28 GMT

@Gla12

Sky won't provide any predicted fix time as they won't know one.

Once aware Sky usually quote 2 WORKING DAYS due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (after getting permission from the local council).

▪️

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the rates are £9.98 for every complete day).

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

topic Re: Outage in East Glasgow in Broadband

Outage in East Glasgow

Re: Outage in East Glasgow