How to enable 2.4ghz WiFi

Silvermanz — Wed, 11 Mar 2026 13:28:06 GMT

I'm on sky 900mb internet using the sky supplied router.

I need to set the WiFi to 2.4ghz to set up some smart home devices.

I have found the setting in the sky app that has 2 toggles for enabling and disabling 2.4ghz and 5ghz in advanced WiFi settings.

As soon as I disable the 5ghz my phone loses all wifi connection and the WiFi no longer shows up in the list of networks available to connect to so I can't proceed to connect any of my smart home devices as the apps they use need to be on the same wifi network as the devices.

The only way I can resume the normal WiFi is by using the sky apps connection diagnostics which gives me an error that WiFi is turned off and then returns me to the enable/disable WiFi bands - which shows both speeds enabled.

I then have to disable and re enable both speeds and WiFi returns.

I can't resume WiFi simply by going to WiFi advanced settings and doing exactly the same. It has to be done via the connection diagnostics. A router reset also does not bring the WiFi back.

Any ideas?

Re: How to enable 2.4ghz WiFi

Chrisee — Wed, 11 Mar 2026 13:37:42 GMT

@Silvermanz your phone should remain connected assuming you did not turn off the 2.4GHz band at the sametime as the Sky hubs broadcast a dualband WiFi signal. That it doesnt implies something in the network settings is insisting on using only to 5GHz band. Try reconnecting the phone by choosing ghe Sky SSID.

topic Re: How to enable 2.4ghz WiFi in Broadband

How to enable 2.4ghz WiFi

Re: How to enable 2.4ghz WiFi