https://helpforum.sky.com/t5/Broadband/Network/m-p/5229082#M555808 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4453911">@Guy35</a>&nbsp;What is it that you see, use the link below to start with.</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also <STRONG>Full Fibre then the lights</STRONG> on the <U><STRONG>OR/CF ONT</STRONG></U> also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and if you have an area fault it may be shown with this below.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <U><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></U> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P> Wed, 11 Mar 2026 10:30:40 GMT JimM1 2026-03-11T10:30:40Z https://helpforum.sky.com/t5/Broadband/Network/m-p/5229079#M555807 <P>No Network connection for 48 hours&nbsp;</P> Wed, 11 Mar 2026 10:25:12 GMT https://helpforum.sky.com/t5/Broadband/Network/m-p/5229079#M555807 Guy35 2026-03-11T10:25:12Z https://helpforum.sky.com/t5/Broadband/Network/m-p/5229082#M555808 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4453911">@Guy35</a>&nbsp;What is it that you see, use the link below to start with.</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also <STRONG>Full Fibre then the lights</STRONG> on the <U><STRONG>OR/CF ONT</STRONG></U> also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and if you have an area fault it may be shown with this below.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <U><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></U> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P> Wed, 11 Mar 2026 10:30:40 GMT https://helpforum.sky.com/t5/Broadband/Network/m-p/5229082#M555808 JimM1 2026-03-11T10:30:40Z