topic Re: Sky Broadband router hasn’t been delivered - marked as delivered on Royal Mail tracking in Broadband

Sky Broadband router hasn’t been delivered - marked as delivered on Royal Mail tracking

vicgranthill — Wed, 22 May 2024 07:51:28 GMT

Hi, My Sky Broadband was activated on 27 April but the hub has never been delivered. The Royal Mail tracking is now saying that the hub has been delivered (there's a photo of the front of the box on the tracking but you're able to see where it was delivered to) but it hasn't. We've checked with the neighbours and they don't have it either. Two of us in the house work from home so will need wifi from Tuesday next week. Any ideas how we get the hub sent out again?

Re: Sky Broadband router hasn’t been delivered - marked as delivered on Royal Mail tracking

Chrisee — Wed, 22 May 2024 08:25:42 GMT

@vicgranthill you will need to call Sky and see what they can do. The fact you use what is sold as a domestic service for work does not give any priority.

Re: Sky Broadband router hasn’t been delivered - marked as delivered on Royal Mail tracking

Daniel0210 — Wed, 22 May 2024 08:26:56 GMT

@vicgranthill

You'll need to report it to Sky who will launch an investigation in conjunction with Royal Mail. They may not dispatch another until that investigation has concluded though. Remember that wfh offers no priority for equipment dispatch or fault repairs.

Re: Sky Broadband router hasn’t been delivered - marked as delivered on Royal Mail tracking

OanaRaduta — Wed, 11 Mar 2026 09:08:49 GMT

I Have the same problem but not sure how I report it to Sky

Re: Sky Broadband router hasn’t been delivered - marked as delivered on Royal Mail tracking

JimM1 — Wed, 11 Mar 2026 09:19:26 GMT

@OanaRaduta That would be by calling sky to do so!