topic Re: Sky box flashing green in Broadband

Sky box flashing green

Sophie647 — Wed, 11 Mar 2026 00:27:01 GMT

Anyone else's sky gone down again? My router box is flashing green

Re: Sky box flashing green

GrahamO — Wed, 11 Mar 2026 00:34:47 GMT

Yes mine has near Doncaster.

Re: Sky box flashing green

Loobug — Wed, 11 Mar 2026 00:39:55 GMT

same - kent

Re: Sky box flashing green

Polarnaught — Wed, 11 Mar 2026 00:54:45 GMT

Same, Liverpool

Re: Sky box flashing green

canno — Wed, 11 Mar 2026 01:00:28 GMT

Same in Worksop, internet just completely dropped out. Done all the resets and nothing.

Re: Sky box flashing green

Spooky82 — Wed, 11 Mar 2026 01:04:57 GMT

Same in Bromley as well. The MySky app was down for a few mins too.

Re: Sky box flashing green

DW67 — Wed, 11 Mar 2026 01:05:31 GMT

Same - South London

Re: Sky box flashing green

Sophie647 — Wed, 11 Mar 2026 01:08:55 GMT

Glad it's not just me then, it came back on for like 10 mins but has gone down again with the same blinking green

Re: Sky box flashing green

Sophie647 — Wed, 11 Mar 2026 01:12:55 GMT

Do we believe that the broadband is updating its self?

Re: Sky box flashing green

Kelty — Wed, 11 Mar 2026 01:28:31 GMT

Same in Bromley for last hour

Re: Sky box flashing green

Nightowl123 — Wed, 11 Mar 2026 01:32:12 GMT

Mine too in Orpington

Re: Sky box flashing green

Kelty — Wed, 11 Mar 2026 01:37:48 GMT

I'm in Orpington too, up the hill from the station. I said Bromley as people might know it.

Re: Sky box flashing green

Hgy — Wed, 11 Mar 2026 01:57:02 GMT

Leeds too

Re: Sky box flashing green

Sianie1 — Wed, 11 Mar 2026 03:24:15 GMT

Same for me in Orpington

Re: Sky box flashing green

Sianie1 — Wed, 11 Mar 2026 03:56:11 GMT

Looks like my wifi has just come back on

Re: Sky box flashing green

Daniel0210 — Wed, 11 Mar 2026 04:22:42 GMT

All,

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Sky box flashing green

Ajmann96 — Wed, 11 Mar 2026 07:16:16 GMT

Same chesterfield

Re: Sky box flashing green

Daniel0210 — Wed, 11 Mar 2026 07:30:01 GMT

@Ajmann96

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If this is happening after any overnight maintenance has finished, the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.