https://helpforum.sky.com/t5/Broadband/Sky-box-no-power/m-p/5228797#M555732 <P>So the white light has disappeared off our router. It's been fine since it went active recently.</P><P>&nbsp;</P><P>I've checked that nothing has tripped on electrics and it hasn't. I don't really know what to do.&nbsp;</P> Tue, 10 Mar 2026 20:29:10 GMT Lolly20 2026-03-10T20:29:10Z https://helpforum.sky.com/t5/Broadband/Sky-box-no-power/m-p/5228797#M555732 <P>So the white light has disappeared off our router. It's been fine since it went active recently.</P><P>&nbsp;</P><P>I've checked that nothing has tripped on electrics and it hasn't. I don't really know what to do.&nbsp;</P> Tue, 10 Mar 2026 20:29:10 GMT https://helpforum.sky.com/t5/Broadband/Sky-box-no-power/m-p/5228797#M555732 Lolly20 2026-03-10T20:29:10Z https://helpforum.sky.com/t5/Broadband/Sky-box-no-power/m-p/5228813#M555738 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4635430">@Lolly20</a>&nbsp;If the mains socket is live and working, then the PSU or the sky Max Hub has failed if nothing is working for you broadband Internet / wireless wifi, you need to call sky tomorrow to get a replacement sent, they are open 8am - 8pm to call them!</P> Tue, 10 Mar 2026 21:15:07 GMT https://helpforum.sky.com/t5/Broadband/Sky-box-no-power/m-p/5228813#M555738 JimM1 2026-03-10T21:15:07Z https://helpforum.sky.com/t5/Broadband/Sky-box-no-power/m-p/5228845#M555743 <P>Thank you! I managed to call before they closed at 9pm &amp; they're sending a replacement out!<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Tue, 10 Mar 2026 22:21:12 GMT https://helpforum.sky.com/t5/Broadband/Sky-box-no-power/m-p/5228845#M555743 Lolly20 2026-03-10T22:21:12Z