topic Order in Broadband

Order

Flynn3 — Tue, 10 Mar 2026 18:41:35 GMT

I have recently purchased sky full fibre broadband. My house requires open reach installation for full fibre.

when I first bought it said I have the provisional date of 13 March for it to be activated on. I've since received messages that they've completed their planning and expect to be ready to install on 20 May. So does this mean I have to be in my house for anything on 13 March / will I not have wifi until 20th May?

what does not help is that I don't have the information given to me to track my order or change my appointment either.

Re: Order

JimM1 — Tue, 10 Mar 2026 19:08:44 GMT

@Flynn3 Have a look here link below.

Sky Broadband & Talk installs | Sky Help | Sky.com | Sky Help | Sky.com

Edit added for the sky ID side links.

Sky ID Help....
https://www.sky.com/mydetails/account-info
https://www.sky.com/help/articles/sky-id-start-new-t1
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Order

Flynn3 — Tue, 10 Mar 2026 19:03:58 GMT

Hi Thanks for your reply. When I log in it says I have no order history or anything to track unfortunately.

Re: Order

Flynn3 — Tue, 10 Mar 2026 23:01:06 GMT

Thanks again, I don't seem to have or can't find my sky account number to help set up my account.