topic Re: Wifi dropping in Broadband

Wifi dropping

Alan_123 — Tue, 10 Mar 2026 17:38:39 GMT

Wifi dropping on and off. Been about 8 days now. Been on phone about 25 times and still no look been running round in circles here. Keep giving me different reasons on wifi dropping move this do this... STILL NOT WORKING AS IT SHOULD.. Need help here

Re: Wifi dropping

caesarome — Tue, 10 Mar 2026 17:54:44 GMT

@Alan_123

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi dropping

JimM1 — Tue, 10 Mar 2026 17:57:05 GMT

@Alan_123 As you say it's only the wireless wifi with the problem do you have anything working on the Ethernet connection and that is all fine?