topic Re: Why is this service so poor? in Broadband

Why is this service so poor?

Phoenix420 — Tue, 10 Mar 2026 17:39:40 GMT

I joined Sky in September and at least twice a week my Internet drops out multiple times a day. I work from home so I am reliant on broadband that works. The TV streaming isn't any better, and frankly I am getting tired of paying full price for half a service. It's impossible to talk to someone, the AI sends you round circles. What is going on with this service? I can promise I will NOT be renewing!

Re: Why is this service so poor?

JimM1 — Tue, 10 Mar 2026 17:48:50 GMT

@Phoenix420 Dial 150 from the sky talk landline, pass security, do not accept direction to the Forum and hold for the first sky agent to pick up the call!

Re: Why is this service so poor?

Daniel0210 — Tue, 10 Mar 2026 17:51:10 GMT

@Phoenix420 wrote:
I joined Sky in September

so you haven't got Sky+, the board you originally posted on

and at least twice a week my Internet drops out multiple times a day. I work from home so I am reliant on broadband that works.

Sky broadband is a domestic service so whilst it's okay for those customers working from home to use it they won't receive additional or quicker support.

The TV streaming isn't any better, and frankly I am getting tired of paying full price for half a service. It's impossible to talk to someone, the AI sends you round circles.

All calls start automated which may offer you online help or send you here to the forum Stay on the line as long as possible and sometimes saying nothing when asked why you're calling sometimes help being put through to an agent.