https://helpforum.sky.com/t5/Broadband/10-March-wifi/m-p/5228369#M555627 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1815551">@Teresa45</a>&nbsp;Sky test's&nbsp; the speed direct to the hub so the 54Mb/s could well be correct, speedtest.net test's the speed to your testing device with everything else going on in a shared network so that 20Mb/s may well be correct if someting else is pulling bandwidth at the same time say watching a streaming HD TV device....</P><P>&nbsp;</P><P>The service checker will show you what sky is seeing daily to your Hub, use the Broadband and &gt; to expand and see, post 4 on the link gives you the idea what to look at with that....</P><P>&nbsp;</P><P>Service Checker bars<BR /><A href="https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393" target="_blank">https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Tue, 10 Mar 2026 11:02:19 GMT JimM1 2026-03-10T11:02:19Z https://helpforum.sky.com/t5/Broadband/10-March-wifi/m-p/5228330#M555622 <P>My WiFi doesn't seem to be working properly. The app says my download speed is 54mbps but Speedtest says 20mbps. I completed your survey and when I submitted I got an error message saying they there was no connection to the server.&nbsp;</P> Tue, 10 Mar 2026 10:32:14 GMT https://helpforum.sky.com/t5/Broadband/10-March-wifi/m-p/5228330#M555622 Teresa45 2026-03-10T10:32:14Z https://helpforum.sky.com/t5/Broadband/10-March-wifi/m-p/5228369#M555627 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1815551">@Teresa45</a>&nbsp;Sky test's&nbsp; the speed direct to the hub so the 54Mb/s could well be correct, speedtest.net test's the speed to your testing device with everything else going on in a shared network so that 20Mb/s may well be correct if someting else is pulling bandwidth at the same time say watching a streaming HD TV device....</P><P>&nbsp;</P><P>The service checker will show you what sky is seeing daily to your Hub, use the Broadband and &gt; to expand and see, post 4 on the link gives you the idea what to look at with that....</P><P>&nbsp;</P><P>Service Checker bars<BR /><A href="https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393" target="_blank">https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Tue, 10 Mar 2026 11:02:19 GMT https://helpforum.sky.com/t5/Broadband/10-March-wifi/m-p/5228369#M555627 JimM1 2026-03-10T11:02:19Z