topic Re: No broadband RM19 in Broadband

No broadband RM19

Millie49 — Tue, 10 Mar 2026 00:24:11 GMT

00:23 and haven't got sky Internet

SweetKhaos — Tue, 10 Mar 2026 00:26:28 GMT

We're the same. Been down a while.

RM20

Millie49 — Tue, 10 Mar 2026 00:28:38 GMT

Thank you for confirming the same. When I tested said everything was ok? Weird

SweetKhaos — Tue, 10 Mar 2026 00:31:29 GMT

It's the same here. Apparently our broadband is perfectly fine judging by the site (clearly not, Sky!)

Done all the resets, unplugs etc stated on the website and still nothing!

Kerrie608 — Tue, 10 Mar 2026 00:31:57 GMT

I'm in RM17 and having the same problems, no broadband but the service checker says everything is fine 🤷 Been off since just after midnight 😔

Kelboy1 — Tue, 10 Mar 2026 00:37:49 GMT

For me as well in the rm19 area no wifi. I think it's the road works on the main road

SweetKhaos — Tue, 10 Mar 2026 00:39:23 GMT

Back up and running 🙏

Daniel0210 — Tue, 10 Mar 2026 03:18:27 GMT

All

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.