topic Re: Wifi issues in Broadband

Wifi issues

Kavita+Rane — Mon, 09 Mar 2026 22:18:19 GMT

Our sky hub is showing green signal but no wifi connections , just one amber light on the box. Tried restarting the sky hub but still no luck . Error shown no Internet connections.

Can you plz check

Re: Wifi issues

caesarome — Mon, 09 Mar 2026 22:28:01 GMT

@Kavita+Rane

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi issues

Kavita+Rane — Mon, 09 Mar 2026 23:21:32 GMT

Hi Checked with our neighbors too and everyone in our area is complaining about sky braodband issues . Please check at your side as we have already carried all checks recommended on your website

Re: Wifi issues

Theguilf — Tue, 10 Mar 2026 00:23:53 GMT

Having the same issues. Checks say everything is fine but I know it's not, because my babies monitor isn't working!

Re: Wifi issues

JimM1 — Tue, 10 Mar 2026 07:28:55 GMT

@Theguilf Your's may be the possibility below.

Important Information: Scheduled Broadband Mainten... | Sky Community

Re: Wifi issues

Daniel0210 — Tue, 10 Mar 2026 07:50:34 GMT

@Kavita+Rane wrote:

Please check at your side as we have already carried all checks recommended on your website

@Kavita+Rane

Not our website. You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.