topic Re: Dongle in Broadband

Dongle

HollySmith — Mon, 09 Mar 2026 16:46:11 GMT

Openreach have advised me to contact Sky for a dongle as my broadband installation is going to take up to 3 weeks due to needing to do groundwork.

is this possible? I cannot find a contact number or live chat.

thank you

Re: Dongle

Daniel0210 — Mon, 09 Mar 2026 16:48:41 GMT

@HollySmith

Sky do not provide dongles.

Re: Dongle

JimM1 — Mon, 09 Mar 2026 17:33:04 GMT

@HollySmith Are you a new user that has a connection working on copper just now?

Re: Dongle

TimmyBGood — Mon, 09 Mar 2026 20:16:38 GMT

@HollySmith wrote:

Openreach have advised me to contact Sky for a dongle as my broadband installation is going to take up to 3 weeks due to needing to do groundwork.

Unfortunately that was poor advice: while some ISPs may choose to provide temporary cellular data access in such circumstances, Sky does not. You could choose to acquire a cellular router and suitable SIM card for yourself if you wish.

If you were given a definite activation date which was subsequently delayed, compensation should be payable.