topic Re: WiFi is awful in Broadband

WiFi is awful

Abbiemcgee — Fri, 06 Mar 2026 13:17:26 GMT

Good afternoon,

I had my WiFi installed yesterday and we switched to sky from virgin due to it not being very strong... this is absolutely horrendous and I regret changing!!

The box is in the exact same place as the other and I cannot get any signal upstairs so I'm having to use 5g and my smart tele cannot connect.
I work from home and I cannot use my laptop so I'm having to go to coffee shops to use their WiFi so I can send emails meaning I'm spending money on unwanted drinks which I could have at home.
I have unplugged/restarted... nothing. Done speed checks and it says it's fine but I can assure you now it isn't.
Also when I left my house today, the front of my house is so dusty with my car covered in dust from where they drilled yesterday. I had the window cleaner out earlier this week and my car washed last!
I switched for better WiFi and a cheaper offer but now I'm having to spend more money than if I had stayed with virgin for WiFi which doesn't work! I'm deeply upset and angry by this!

kind regards

Re: WiFi is awful

JimM1 — Mon, 09 Mar 2026 13:30:42 GMT

@Abbiemcgee You have the whole 30 day's to go back to VM, also linked below if you need the official sky, but the Forum is not sky Customer Service.

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com

Re: WiFi is awful

LJB-C — Mon, 09 Mar 2026 13:51:47 GMT

Hi there @Abbiemcgee, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141