https://helpforum.sky.com/t5/Broadband/No-pon/m-p/5227269#M555390 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633812">@Kylelake86</a>&nbsp;</P> <P>If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 08 Mar 2026 22:17:29 GMT caesarome 2026-03-08T22:17:29Z https://helpforum.sky.com/t5/Broadband/No-pon/m-p/5227260#M555387 <P>No pon says iam connected not be connected for 40 minutes heating runs on wifi</P> Sun, 08 Mar 2026 22:04:19 GMT https://helpforum.sky.com/t5/Broadband/No-pon/m-p/5227260#M555387 Kylelake86 2026-03-08T22:04:19Z https://helpforum.sky.com/t5/Broadband/No-pon/m-p/5227269#M555390 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633812">@Kylelake86</a>&nbsp;</P> <P>If you have Sky Fibre and your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sun, 08 Mar 2026 22:17:29 GMT https://helpforum.sky.com/t5/Broadband/No-pon/m-p/5227269#M555390 caesarome 2026-03-08T22:17:29Z https://helpforum.sky.com/t5/Broadband/No-pon/m-p/5227318#M555399 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633812">@Kylelake86</a>&nbsp;wrote:<BR /> <P>&nbsp;heating runs on wifi</P> <HR /></BLOCKQUOTE> <P>Any such system should have a manual override or some other fail-safe: no ISP can possibly guarantee uninterrupted internet access or claims to do so.</P> Mon, 09 Mar 2026 08:16:51 GMT https://helpforum.sky.com/t5/Broadband/No-pon/m-p/5227318#M555399 TimmyBGood 2026-03-09T08:16:51Z