topic Re: Anyone else have issues with wifi in Broadband

Anyone else have issues with wifi

Sassysteph — Sat, 07 Mar 2026 12:56:24 GMT

Checked my sky connection says all fine have service can't get onto my WiFi on my phone on the glass tv anyone else having issues with broadband today

Re: Anyone else have issues with wifi

Pake26 — Sat, 07 Mar 2026 13:22:12 GMT

Yes I've a red light on my router but according to sky all is working fine!

Re: Anyone else have issues with wifi

caesarome — Sat, 07 Mar 2026 13:24:21 GMT

@Sassysteph

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Anyone else have issues with wifi

Sassysteph — Sat, 07 Mar 2026 13:24:48 GMT

Mines white but still saying connection is good can't get through on the phone either they just keep sending me a message saying check your service

Re: Anyone else have issues with wifi

Sassysteph — Sat, 07 Mar 2026 13:27:49 GMT

says it's fine but when I connect to WiFi it comes up with this

Re: Anyone else have issues with wifi

JimM1 — Sat, 07 Mar 2026 13:41:40 GMT

@Sassysteph So you are aware, pictures you post have to be approved and cleared for general viewing, until then no one see's it. Will take a look later, suspect you have a wireless wifi connection but NO Internet. Bars and the ! exclamation mark even though you have a white connected sky hub light!

Your picture has cleared and as suspected......

Re: Anyone else have issues with wifi

JimM1 — Sat, 07 Mar 2026 13:40:16 GMT

@Pake26 See below for you!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Re: Anyone else have issues with wifi

caesarome — Sat, 07 Mar 2026 13:41:02 GMT

@Sassysteph

And what happens after you rebooted your broadband hub at the mains ?

@JimM1

The image should be viewable now.

Re: Anyone else have issues with wifi

JimM1 — Sat, 07 Mar 2026 13:42:55 GMT

@caesarome Thanks seen and replied.👍

Re: Anyone else have issues with wifi

Scootbog — Sat, 07 Mar 2026 13:51:03 GMT

Having the same issue for last few hours. SKY app says all good despite a grey circle icon. No WiFi of Ethernet. Run diagnostics and it says all is good. Going round in circles trying to get through to sky.

Re: Anyone else have issues with wifi

caesarome — Sat, 07 Mar 2026 13:55:14 GMT

@Scootbog

This applies to you as well:

@caesarome wrote:

@Sassysteph

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Anyone else have issues with wifi

Sassysteph — Sat, 07 Mar 2026 14:11:06 GMT

I'm on chat now to sky finally

Re: Anyone else have issues with wifi

Scootbog — Sat, 07 Mar 2026 14:12:38 GMT

lol, done all that before posting. Still the same situation. No WiFi or Ethernet but white light on router and app saying everything is good

Re: Anyone else have issues with wifi

Scootbog — Sat, 07 Mar 2026 14:13:23 GMT

What was their response?

Re: Anyone else have issues with wifi

JimM1 — Sat, 07 Mar 2026 14:14:43 GMT

@Scootbog Was it not like your's switch the hub off for a couple hours?

Re: Anyone else have issues with wifi

Sassysteph — Sat, 07 Mar 2026 14:17:25 GMT

Asked me to press wps for 30 seconds still no WiFi working though

Re: Anyone else have issues with wifi

TimmyBGood — Sat, 07 Mar 2026 14:22:25 GMT

@Sassysteph wrote:

Asked me to press wps for 30 seconds still no WiFi working though

That's a Hub reset: it cannot resolve an external issue.

Re: Anyone else have issues with wifi

JimM1 — Sat, 07 Mar 2026 14:22:39 GMT

@Sassysteph Take it you have a sky Max white hub, what a waste off time that is for a full factory reset requested on the sky Agent side.

But they do have some procedure to follow even though not the best at times!

Re: Anyone else have issues with wifi

Sassysteph — Sat, 07 Mar 2026 14:40:10 GMT

Yeah the white one they are sending me a new hub apparently the signal isn't connecting to the hub

Re: Anyone else have issues with wifi

JimM1 — Sat, 07 Mar 2026 14:43:03 GMT

@Sassysteph Smoke and mirrors would appear to be the outcome, at least you have a new one on the way, just hope it all goes well!