topic Re: Slow internet in Broadband

Slow internet

stewart34 — Fri, 06 Mar 2026 19:15:25 GMT

Are internet is very slow

Re: Slow internet

JimM1 — Fri, 06 Mar 2026 19:16:28 GMT

@stewart34 How slow is it with regards to the package that you have?

Re: Slow internet

Osbrook — Fri, 06 Mar 2026 23:00:32 GMT

Speed test show full speed, but web pages sometimes don't load unless refreshed or WiFi dropped and reconnected. Feels like if I hit the wrong DNS server then everything stops, until I hit a working server.

Re: Slow internet

JimM1 — Sat, 07 Mar 2026 07:37:25 GMT

@Osbrook If you suspect a DNS issue do you have a device that you can select another for and see what happens!

Re: Slow internet

Osbrook — Sat, 07 Mar 2026 10:27:06 GMT

I could, but will wait for the service checker to stop reporting a fault in the area. It's been on going since mid Feb. Obviously the speed depends on number users/ time of day. Once a page, download etc starts it is always quick regardless of time of day.

Re: Slow internet

JimM1 — Sat, 07 Mar 2026 10:31:11 GMT

@Osbrook No problems you do seem to have the finger on the pulse, dropped off the sky DNS server about 9 months ago now, but was easy to do as not using a sky supplied hub on the FF500 connection, may be also worth you taking a quick look at your broadband shield setting just in case.

https://www.sky.com/help/articles/sky-broadband-shield-start

Re: Slow internet

Osbrook — Sat, 07 Mar 2026 10:37:31 GMT

Different computers/tablets/phones use different DNS settings so happy with the fault on one device. I was really trying to help others with a suggestion.