https://helpforum.sky.com/t5/Broadband/Router/m-p/5225039#M554894 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2606732">@Chrisee</a></SPAN>, thanks for making us aware of this. I'll send <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152746">@Robwhunderpants</a></SPAN> an invite now and we can help get things sorted <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span><BR /><BR />Thanks, Jason-</P> Thu, 05 Mar 2026 19:03:25 GMT Jason- 2026-03-05T19:03:25Z https://helpforum.sky.com/t5/Broadband/Router/m-p/5225004#M554883 Our sky router just went bang and no longer working - can we get a replacement. Really fed up with Sky - the Internet is so ntermittent Thu, 05 Mar 2026 18:22:47 GMT https://helpforum.sky.com/t5/Broadband/Router/m-p/5225004#M554883 Robwhunderpants 2026-03-05T18:22:47Z https://helpforum.sky.com/t5/Broadband/Router/m-p/5225028#M554890 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152746">@Robwhunderpants</a>&nbsp;as you need to talk to Sky&nbsp;I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.</P> <P>&nbsp;</P> <P>See here for how escalation works&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147" target="_blank">My Post Has Been Escalated – What Happens Next on Sky Community</A></P> Thu, 05 Mar 2026 18:49:16 GMT https://helpforum.sky.com/t5/Broadband/Router/m-p/5225028#M554890 Chrisee 2026-03-05T18:49:16Z https://helpforum.sky.com/t5/Broadband/Router/m-p/5225039#M554894 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2606732">@Chrisee</a></SPAN>, thanks for making us aware of this. I'll send <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3152746">@Robwhunderpants</a></SPAN> an invite now and we can help get things sorted <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏻</span><BR /><BR />Thanks, Jason-</P> Thu, 05 Mar 2026 19:03:25 GMT https://helpforum.sky.com/t5/Broadband/Router/m-p/5225039#M554894 Jason- 2026-03-05T19:03:25Z