https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5225032#M554891 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4631347">@Louise328</a>&nbsp;if you have a white Sky hub go into the hub's advanced settings in the My Sky app and select WiFi security and change the setting from WPA3-T to WPA2 as some TVs notably from Samsung dont like the newer more secure setting.</P> <P>&nbsp;</P> <P>Openreach should disconnect the old service but it can take a few hours if it is still up tomorrow call Sky.</P> Thu, 05 Mar 2026 18:54:20 GMT Chrisee 2026-03-05T18:54:20Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5224967#M554873 <P>Hi,</P><P>I had a set up, my sky router says its working but my tv wont connect. Also the engineer said when we were switched over the other internet would stop working. Its not working on the tv but its still green at the hub. So now i have two internet providers, neither of which are working on my tv but neither are showing as not working. I don't want to be charged twice for internet by sky and the other company because the takeover hasnt gone through. Thanks,</P><P>Louise.&nbsp;</P> Thu, 05 Mar 2026 17:41:50 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5224967#M554873 Louise328 2026-03-05T17:41:50Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5225032#M554891 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4631347">@Louise328</a>&nbsp;if you have a white Sky hub go into the hub's advanced settings in the My Sky app and select WiFi security and change the setting from WPA3-T to WPA2 as some TVs notably from Samsung dont like the newer more secure setting.</P> <P>&nbsp;</P> <P>Openreach should disconnect the old service but it can take a few hours if it is still up tomorrow call Sky.</P> Thu, 05 Mar 2026 18:54:20 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5225032#M554891 Chrisee 2026-03-05T18:54:20Z