No Internet

AndyFox1973 — Thu, 05 Mar 2026 12:56:47 GMT

I have tried to reset the open reach as stated and we still have no Internet. The los light us amber and the pon light is not on at all. Just been installed the other week so not happy that it's already not working.

Re: No Internet

Daniel0210 — Thu, 05 Mar 2026 13:03:20 GMT

@AndyFox1973
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No Internet

JimM1 — Thu, 05 Mar 2026 13:09:24 GMT

@AndyFox1973 You may just have to call sky if you have the ONT issue!

About the lights.

topic No Internet in Broadband

No Internet

Re: No Internet

Re: No Internet