https://helpforum.sky.com/t5/Broadband/Hub/m-p/5224106#M554695 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4630464">@Rhian17</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />This link provides information about the coloured lights you may see on the various hubs <A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A> <BR /><BR /><STRONG>NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.</STRONG><BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span><BR /><BR /><STRONG>Red light on ONT?;</STRONG> See this link ~<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014</A><BR /><BR /><STRONG>Bad weather?; </STRONG>Adverse weather can also impact your broadband.<BR /><BR /><STRONG>Working from home?; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Wed, 04 Mar 2026 16:05:33 GMT Daniel0210 2026-03-04T16:05:33Z https://helpforum.sky.com/t5/Broadband/Hub/m-p/5224105#M554694 <P>Our internet keeps stopping and starting today and now it's not working. I work from home and this is an issue. Earlier I turned the hub on and off again. Sky app says wi fi working on devices and no broadband issues in our area. Currently hub ligtt hit flashing green. Can you help us asap please?</P> Wed, 04 Mar 2026 16:00:48 GMT https://helpforum.sky.com/t5/Broadband/Hub/m-p/5224105#M554694 Rhian17 2026-03-04T16:00:48Z https://helpforum.sky.com/t5/Broadband/Hub/m-p/5224106#M554695 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4630464">@Rhian17</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />This link provides information about the coloured lights you may see on the various hubs <A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A> <BR /><BR /><STRONG>NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.</STRONG><BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span><BR /><BR /><STRONG>Red light on ONT?;</STRONG> See this link ~<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014</A><BR /><BR /><STRONG>Bad weather?; </STRONG>Adverse weather can also impact your broadband.<BR /><BR /><STRONG>Working from home?; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Wed, 04 Mar 2026 16:05:33 GMT https://helpforum.sky.com/t5/Broadband/Hub/m-p/5224106#M554695 Daniel0210 2026-03-04T16:05:33Z