topic Re: No connection in Broadband

No connection

Ela9 — Wed, 04 Mar 2026 13:48:14 GMT

Hello, we have used the service check to check the status on our wifi, it says everything is okay, yet our broadband router has a red light and there is still no connection for the past two hours. We have reset the router many times yet no changes are seen. Thank you.

Re: No connection

caesarome — Wed, 04 Mar 2026 13:57:05 GMT

@Ela9

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No connection

JimM1 — Wed, 04 Mar 2026 13:58:08 GMT

@Ela9 Below, lights and checker info!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

and

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker