topic Re: Broadband delivery in Broadband

Broadband delivery

Hatpin — Thu, 19 Feb 2026 13:08:54 GMT

I was supposed to have my broadband activated today, (19th), but I've not yet received the router/hub. The info given is somewhat sketchy, and getting through to speak to anyone is impossible. Really needed this connected and active, hence the reason for the order. Needed for work purposes. If it doesn't happen today then unfortunately it can't happen at all I'm afraid. This is somewhat urgent. Order was placed a week ago, which I felt I already felt was too long of a period to wait.

Re: Broadband delivery

caesarome — Thu, 19 Feb 2026 13:17:15 GMT

@Hatpin wrote:

Order was placed a week ago, which I felt I already felt was too long of a period to wait.

It can take 10 - 14 days for new activations so 7 days is pretty good.

Does anything show here regarding the hub:

https://www.sky.com/ordertracking

Re: Broadband delivery

Hatpin — Thu, 19 Feb 2026 13:32:20 GMT

No, no info other than to contact you to get an update.

No timeline was given other than today's date on an email which I'm ok with, but I would have expected to have received the hardware by now, and that is what has got the alarm bells ringing, due to an important commitment in the next two days.

Re: Broadband delivery

JimM1 — Thu, 19 Feb 2026 13:46:41 GMT

@Hatpin Then you need to phone sky for an update, that's the way to do it, the Forum is NOT sky Customer Service, just customers like you!

Re: Broadband delivery

Hatpin — Wed, 04 Mar 2026 10:18:55 GMT

Just wanted to update on this. Never got anywhere really. Was able to get through and apparently a mistake had been made in generating an email that advised of an activation on the 19th Feb. The actual date was supposed to be the 26th.

So..... Hardware received on the 23rd.....Roll on the 26th....All text notifications from both Openreach and sky point to all systems go.....

Waited all day..... Nothing. 3pm...Text received from Sky to say that activation could not go ahead.

Rang through, and it turns out that a set of keys had been lost by a BT engineer to open up a green box half a mile up the road.

You couldn't make this [removed] up. So apparently it's another week's wait before they can get a set of keys to Fort Knox, this being almost a month after the original order was put through.

I've decided to cancel the order altogether...

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